"Introducing 'Cal' - Calsense's groundbreaking AI-powered irrigation assistant, now available 24/7 to optimize your irrigation practices. Discover how Cal transforms water management by providing instant, accurate support.

Learn More

Customer
Service and Support

Customer Service and Support

The success of our customers is our number one priority; we want to make sure you have the support and tools you need to fully utilize your Calsense solutions. If you have a technical question about your product or a general question you can email Customer Service or call (760) 438-0419.

    Tell us how
    to contact you

    Icon

    Your Representative
    Erik Bates
    Calsense Customer Service




    Good questions. Smart answers.

    How long will it take for the product to ship after the order is processed?

    Calsense ships all product within 7-10 business days. Depending on the destination it may take between 1-5 business days to arrive once shipped. If you have questions about a particular order contact us here.

    What is your return policy?

    Customers may return product purchased from Calsense within 90-calendar days from the date of the invoice for a credit of the price paid. Returns are subject to a restocking fee of 15%. You can submit a request for Return Merchandise Authorization here.

    How many stations does one controller support?

    The CS3000 controller is available in 8, 16, 24, 32, 40 and 48 conventional stations and/or as a 2-Wire controller. An optional 2-Wire board (CS3-2WIRE-OPT) allows a single controller to manage up to 128-independent valves, anywhere along a 7,000-foot cable run View more information on the CS3000 and its specs and capabilities here.

    • Recently when updating standard documents for landscape design criteria, Calsense representatives were helpful and supportive in the review process. It is a pleasure working with Calsense. Their customer service is unmatched. Marta M. Minkwitz
      P.E. Engineer, Civil Engineering, Bay Area Rapid Transit
    • I chose Calsense because of its long-standing presence in the irrigation industry as one of the leaders in water saving irrigation controllers, and the excellent customer service provided by the field support team. Wayne Smith
      Operations Supervisor, Streets/Parks, City of El Mirage, Arizona
    • The timely response of the knowledgeable Calsense staff has helped us understand the technology so we can use it most effectively. Gerald Domingues
      Landscape Supervisor, Allan Hancock College, CA
    • Recently when updating standard documents for landscape design criteria, Calsense representatives were helpful and supportive in the review process. It is a pleasure working with Calsense. Their customer service is unmatched. Marta M. Minkwitz
      P.E. Engineer, Civil Engineering, Bay Area Rapid Transit
    • I chose Calsense because of its long-standing presence in the irrigation industry as one of the leaders in water saving irrigation controllers, and the excellent customer service provided by the field support team. Wayne Smith
      Operations Supervisor, Streets/Parks, City of El Mirage, Arizona
    • The timely response of the knowledgeable Calsense staff has helped us understand the technology so we can use it most effectively. Gerald Domingues
      Landscape Supervisor, Allan Hancock College, CA
    A hand underneath a stream of water

    If you have any additional questions, don’t hesitate to reach out. We’re always here to help.

    Ask Us

    Thank you for your interest in this content! Fill in your information below to receive an email link for access.

    We use cookies to offer you a better experience, analyze site traffic, and serve targeted advertisements. By continuing to use the website, you consent to the use of cookies in accordance with our Cookies Notice and Privacy Policy.