Customer
Support

Customer Support

The success of our customers is our number one priority; we want to make sure you have the support and tools you need to fully utilize your Calsense solutions. If you have a technical question about your product or a general question you can email Customer Service or call 760-438-0525 option 2.

Good questions. Smart answers.

How long will it take for the product to ship after the order is processed?

Calsense ships all product within 7-10 business days. Depending on the destination it may take between 1-5 business days to arrive once shipped. If you have questions about a particular order contact us here.

What is your return policy?

Customers may return product purchased from Calsense within 90-calendar days from the date of the invoice for a credit of the price paid. Returns are subject to a restocking fee of 15%. You can submit a request for Return Merchandise Authorization here.

How many stations does one controller support?

The CS3000 controller is available in 8, 16, 24, 32, 40 and 48 conventional stations and/or as a 2-Wire controller. An optional 2-Wire board (CS3-2WIRE-OPT) allows a single controller to manage up to 128-independent valves, anywhere along a 7,000-foot cable run View more information on the CS3000 and its specs and capabilities here.

Who is my account manager representative?

You can look up your Account Manager’s information here. You can also contact customerservice@calsense.com or call 760-438-0525 if you have any technical or general questions!

Customer Service

Our Customer Service team serves to provide a positive customer experience and ensure customer satisfaction and success. The department proactively communicates with customers, end-users, decision-makers and other stakeholders, to enhance the overall user experience as promised by the Calsense brand. The department oversees internal and external support documentation and videos.

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    Your Representative
    Erik Bates
    Calsense Customer Service




    • Recently when updating standard documents for landscape design criteria, Calsense representatives were helpful and supportive in the review process. It is a pleasure working with Calsense. Their customer service is unmatched. Marta M. Minkwitz
      P.E. Engineer, Civil Engineering, Bay Area Rapid Transit
    • I chose Calsense because of its long-standing presence in the irrigation industry as one of the leaders in water saving irrigation controllers, and the excellent customer service provided by the field support team. Wayne Smith
      Operations Supervisor, Streets/Parks, City of El Mirage, Arizona
    • The timely response of the knowledgeable Calsense staff has helped us understand the technology so we can use it most effectively. Gerald Domingues
      Landscape Supervisor, Allan Hancock College, CA
    • Recently when updating standard documents for landscape design criteria, Calsense representatives were helpful and supportive in the review process. It is a pleasure working with Calsense. Their customer service is unmatched. Marta M. Minkwitz
      P.E. Engineer, Civil Engineering, Bay Area Rapid Transit
    • I chose Calsense because of its long-standing presence in the irrigation industry as one of the leaders in water saving irrigation controllers, and the excellent customer service provided by the field support team. Wayne Smith
      Operations Supervisor, Streets/Parks, City of El Mirage, Arizona
    • The timely response of the knowledgeable Calsense staff has helped us understand the technology so we can use it most effectively. Gerald Domingues
      Landscape Supervisor, Allan Hancock College, CA
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    If you have any additional questions, don’t hesitate to reach out. We’re always here to help.

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